When students research the field of human resources, they often use a very pragmatic and practical approach. They look up the classes they need to take, the degrees they need to hold and the certifications they must possess in order to land a job in human resources. Often, according to Rhemila Smith, they sometimes overlook the personal attributes that can enhance the possibility of having a successful career as an HR practitioner or consultant. These personal attributes may not be taught in classrooms, and they can’t be found in a book, but they’re just as important when it comes to long-term success.

For example, Rhemila Smith believes that people who work in human resources must have the ability to actively listen. To effectively address concerns listening is paramount. Clues may be inadvertently revealed in conversation, without prying. The human resources manager must be able to listen and understand. Monopolizing the discussion will not yield as much success.

In addition, people who work in human resources must be able to handle sensitive and confidential information, Rhemila Smith says. You become a trusted confidante of employees and management, so with the exception of any unethical and illegal activity requiring investigation– an HR practitioner should be sought out to consult and guide team members without fear of the information being shared.

Finally, Rhemila Smith says that human resources professionals must be approachable. They should exude warmth and genuine, unpretentious interest in others, so employees will feel comfortable in their presence. People who are naturally caring yet pragmatic may have more success in getting people to confide in them. It’s important for human resources to have a pulse of the morale and the happenings in any company they support. It’s up to the human resources to foster that open type of relationship with the staff Rhemila Smith says.